Refunds and Returns

Cancelling your order 
We operate a policy for cancellation to allow you a cooling off period after placing your order. If you are contracting as a consumer, in accordance with the Distance Selling Regulations you may cancel your order at any time without reason within 14 working days of delivery. You may cancel your order for any reason provided:

  • You or the recipient notifies us of your cancellation in writing/ e-mail to the address on Luna Lighting’s “contact us" page within fourteen working days of delivery.
  • The goods remain unused and component parts are unopened.
  • You or the recipient retain and take reasonable care of the goods until returned.
  • You return packaged item(s) to Returns at Luna Lighting Mail Order Service to the address on the "contact us" page.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

Please be aware that you will be responsible for any postage/carrier costs incurred in sending goods back to Luna Lighting. We recommend that items being returned be sent via insured, trackable delivery for your protection. A refund can only be provided for items received back by us.

On receipt of the goods, Luna Lighting will give you an exchange/credit as required. On return of goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. Luna Lighting can arrange for delivery of replacement products to you if required; this constitutes a separate contract between you and Luna Lighting. In this case, a charge will be made by Luna Lighting for packing, handling and delivery of goods. This does not affect your statutory rights.

Claims for breakages or other damage must be made to Luna Lighting in writing or by email within three days of receipt.

Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer exchanges on orders if we have not been notified within this time period.